Question 1

What is the difference between your cold-pressed and hot-pressed coconut oil?

Accepted Answer

Cold-pressed is extracted through a natural fermentation process, with no added heat, so nothing is refined, bleached or deodorised — it keeps a stronger coconut aroma and a lower smoke point, which suits skin, hair and baking. Hot-pressed uses heat for a higher yield, giving a milder flavour and a higher smoke point, which suits everyday frying and cooking.

Question 2

Where do you deliver?

Accepted Answer

Nationwide across Nigeria. Lagos orders typically arrive in 24–48 hours; other states take 3–5 working days. Orders above ₦50,000 ship free. See our shipping page for details.

Question 3

Why has my coconut oil gone solid?

Accepted Answer

Coconut oil naturally sets solid below about 24°C and turns liquid again above it — that is normal for an unrefined oil, not a fault. See our storage guide for how to bring it back to liquid.

Question 4

Are your products suitable for sensitive skin?

Accepted Answer

Our oils and butters contain no synthetic fragrance, parabens, sulphates or alcohol. As with any natural oil, we would still suggest a small patch test first if you have a known sensitivity.

Question 5

Can I use your coconut oil for cooking and on my skin?

Accepted Answer

Yes — both are food-grade. Many customers use the same cold-pressed bottle for cooking and for skin and hair. If you are frying regularly, the hot-pressed bottle's higher smoke point will serve you better.

Question 6

What is your returns policy?

Accepted Answer

Unopened items can be returned within 14 days of delivery for a full refund. For food-safety reasons we cannot accept returns of opened consumables unless the product is faulty. Full details are on our returns page.

Question 7

Do you sell wholesale or in bulk?

Accepted Answer

Yes — get in touch through our contact page with the quantities you need and we will quote you directly.

Question 8

How to Complete Your Sana Amnis Order

Accepted Answer

Shopping with us is easy! Once you have selected your coconut goodies and proceeded to checkout:

1. Choose how you want to receive your order 🚚
Select either:
Pickup at a Location — FREE
Choose the pickup location closest to you. We will confirm the exact pickup address and available pickup time with you.
Deliver to My Address
Select this if you want your order delivered directly to you. Delivery cost is quoted separately.

2. Choose how you want to pay 💳
You have two payment options:

OPTION 1 — Pay by Card / Transfer (Squad)
Select “Pay by Card / Transfer” and click “PLACE ORDER – PAY.”
You will be redirected to our secure Squad payment page.
From there, you can choose:
- Card – enter your card details and pay securely.
- Bank – follow the instructions to make payment through your bank.
- Wallet – pay using an available wallet option.
Once your payment is successful, your order will be confirmed automatically.

OPTION 2 — Direct Bank Transfer 🏦
Prefer to make a normal bank transfer?
Select “Bank Transfer” and click “PLACE ORDER – PAY BY BANK TRANSFER.”
Your order will be created and our bank account details will appear on the next page. The same details will also be sent to your email.
Make the transfer using the account details provided, then click “I'VE MADE THIS PAYMENT” to notify us.
⚠️ Please don't forget this final step. Your bank-transfer order needs to be verified before it can be confirmed.

3. That's it! 🥥💚
Once your payment is confirmed, we'll proceed with processing your Sana Amnis order.

Need help at any point? Simply use the WhatsApp or Call option on the checkout page and we'll assist you.

Thank you for choosing Sana Amnis. 💚